Pit Farm is a friendly, welcoming tennis club for all ages and abilities based in the heart of the beautiful countryside
Pit Farm is a friendly, welcoming tennis club for all ages and abilities based in the heart of the beautiful countryside town, Guildford. The club which dates back to around 1897 boasts an incredible history and used to be home to key warm-up tournaments for Wimbledon, with the likes of the Australian Margaret Court playing on its grounds. Pit Farm currently has around 500 members which comprises adults and juniors who take part in everything from organised club tennis to social events and from coaching sessions to private lessons.
Like many other clubs out there, Pit Farm used to manage their membership admin in a very manual way. New member information was typed into spreadsheets, renewing members had to fill out paper forms and return them, emails were sent out using bcc posing a GDPR risk and members were paying their fees via cheque or bank transfer which meant time had to be allocated every week to cross-check bank statements against who had paid.
Managing their membership admin like this meant that there was a lack of easy access to information, a lack of accountability of work completed and a lack of ability to get tasks done quickly. Whilst the workload was split between 2 membership secretaries, adult and junior, they were still spending 7 hours a week on membership admin which increased to 25-30 hours during their annual renewal period. As all of their staff are volunteers, it was essential to reduce the time taken for these tasks.
After discovering LoveAdmin from a Google Search, Max Beech, Junior Membership Secretary took a deeper diver into LoveAdmin and a few other club management systems. The final decision came down to LoveAdmin for a number of reasons with the obvious one being that it does everything Pit Farm was looking for. Secondly, LoveAdmin provided a big win because of its ability to link family accounts for siblings and parents who come to the club together and lastly, Pit Farm wanted a system which is continuously improving – something that didn’t really come across with competitors. In particular, the club is looking forward to integrating their court booking system and track attendance using QR codes in Version 2 of LoveAdmin, due for release in Q1 of 2021.
LoveAdmin has drastically reduced the time that Pit Farm spends on membership admin. Now that members can pay online via card or direct debit and payments are reconciled automatically, Pit Farm’s membership secretaries can rest easy knowing that payments have actually been made without having to double-check this elsewhere.
During their renewal period this year, the club was in the process of handing over their adult membership secretary duties to someone new. In previous years, this wouldn’t have been possible due to the sheer workload, however with LoveAdmin, there was barely any work to do because LoveAdmin’s automation took care of most of it. This was great news for their membership secretaries because it gave them the flexibility to focus on other tasks. Additionally, Pit Farm has experienced several other benefits with LoveAdmin. They can now manage their membership admin on the go, registration forms are short and adaptable which have helped improve conversion rates, and they can quickly send out group emails to their latest member lists.
Max Beech, Membership Secretary says, “LoveAdmin has helped us to reduce admin time in particular related to payments, improve visibility, and enabled our members to view their membership status and keep their information up to date more easily.”
See how LoveAdmin transforms classes, courses, clubs and
membership organisations, enabling them to do what they do best.
Contact the LoveAdmin team Monday to Friday from 9am to 5.30pm GMT
Phone 0330 818 8536
Studio Four
The Boardwalk
Brighton Marina Village
Brighton
BN2 5ZB
Cookie | Duration | Description |
---|---|---|
__hssrc | session | This cookie is set by Hubspot whenever it changes the session cookie. The __hssrc cookie set to 1 indicates that the user has restarted the browser, and if the cookie does not exist, it is assumed to be a new session. |
_GRECAPTCHA | 5 months 27 days | This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. |
cookielawinfo-checkbox-advertisement | 1 year | Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . |
cookielawinfo-checkbox-analytics | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics". |
cookielawinfo-checkbox-functional | 11 months | The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". |
cookielawinfo-checkbox-necessary | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary". |
cookielawinfo-checkbox-others | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other. |
cookielawinfo-checkbox-performance | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance". |
JSESSIONID | session | The JSESSIONID cookie is used by New Relic to store a session identifier so that New Relic can monitor session counts for an application. |
viewed_cookie_policy | 11 months | The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data. |
Cookie | Duration | Description |
---|---|---|
__cf_bm | 30 minutes | This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. |
__hssc | 30 minutes | HubSpot sets this cookie to keep track of sessions and to determine if HubSpot should increment the session number and timestamps in the __hstc cookie. |
bcookie | 2 years | LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. |
bscookie | 2 years | LinkedIn sets this cookie to store performed actions on the website. |
lang | session | LinkedIn sets this cookie to remember a user's language setting. |
lidc | 1 day | LinkedIn sets the lidc cookie to facilitate data center selection. |
messagesUtk | 1 year 24 days | HubSpot sets this cookie to recognize visitors who chat via the chatflows tool. |
UserMatchHistory | 1 month | LinkedIn sets this cookie for LinkedIn Ads ID syncing. |
Cookie | Duration | Description |
---|---|---|
__hstc | 1 year 24 days | This is the main cookie set by Hubspot, for tracking visitors. It contains the domain, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session). |
_ga | 2 years | The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. |
_ga_JPCCWDDJBH | 2 years | This cookie is installed by Google Analytics. |
_gat_UA-4104693-7 | 1 minute | A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. The pattern element in the name contains the unique identity number of the account or website it relates to. |
_gcl_au | 3 months | Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services. |
_gid | 1 day | Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. |
CONSENT | 2 years | YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. |
hubspotutk | 1 year 24 days | HubSpot sets this cookie to keep track of the visitors to the website. This cookie is passed to HubSpot on form submission and used when deduplicating contacts. |
Cookie | Duration | Description |
---|---|---|
_fbp | 3 months | This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. |
fr | 3 months | Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin. |
test_cookie | 15 minutes | The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. |
VISITOR_INFO1_LIVE | 5 months 27 days | A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. |
YSC | session | YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. |
yt-remote-connected-devices | never | YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. |
yt-remote-device-id | never | YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. |
Cookie | Duration | Description |
---|---|---|
AnalyticsSyncHistory | 1 month | No description |
li_gc | 2 years | No description |